Understanding of customer service principles within educational settings
Ability to identify internal and external customers and their needs
Strong verbal, non-verbal, and written communication skills
Confidence in managing difficult conversations and complaints
Skills in de-escalation and handling challenging situations professionally
Awareness of inclusive and accessible service practices
Understanding of confidentiality, GDPR, and professional boundaries
Ability to follow institutional procedures and escalation pathways
Skills in delivering digital and multi-channel customer service
Reflective practice and continuous improvement techniques
