Understanding of what constitutes a classroom crisis
Ability to recognise early warning signs and escalation indicators
Skills in proactive behaviour management and crisis prevention
Practical de-escalation and immediate response techniques
Knowledge of institutional escalation pathways and legal responsibilities
Confidence in managing post-incident documentation and reflection
Strategies to protect physical and emotional safety
Awareness of multi-agency collaboration and referral routes
Techniques to support emotional resilience and staff wellbeing
Understanding of behaviour, risk, and emergency response policies





